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1 – Delivery of the order

The dispatch of the order will take place in around 12-24 hours (excluding weekends and holidays) once payment received, as long as the goods are on stock. For not available items, the goods will be sent once produced.


METALMAQ, S.A. has a large stock of goods in its warehouse. However, sometimes it may happen that we are out of stock for some items. For the goods out of stock, the customer will be informed properly about the estimated delay, giving him the possibility to wait, to change or to cancel the order.

2 - Transport

The transport company will be freely chosen for each delivery by METALMAQ, S.A. when freight charges are paid (see conditions for each country*). When freight charges are due the customer will choose the transport. The customer may request the transport of METALMAQ, S.A. paying the price mentioned on the same shopping web.


3 - Delivery time

The mentioned delivery times are estimated and METALMAQ S.A. strives to respect them, however, being a service offered by third parties, its delay does not imply the order cancellation nor any compensation.


4 - If you don’t receive your purchase order in the estimated delivery time you should contact the Customer Service of METALMAQ, S.A. You can contact us at . From the moment we receive your notification we will take the necessary steps to trace your shipment and find out why you haven’t received it in the agreed time.


5 - Any expenses of customs, duties and /or local taxes are paid by the customer.


6 - Order cancellation:

All orders that haven’t been paid within 5 days from its completion will be automatically canceled.



You have 4 weeks upon material receipt in which you may return the purchased goods provided that it is standard material and in good conditions.

  • It is not allowed to return special materials or standard materials which have been specifically modified for the customer.
  • Before proceeding with the devolution you have to notify us in advance. However please remember that you will have to pay the freight charges back and forth, as well as  the administrative costs or other costs generated as a consequence of the return.
  • In case that it is an error of METALMAQ, S.A, the expenses will be paid entirely. You may change it or replace it by another item.


Claims about the received order

If you should receive the package with signs of having been manipulated or beaten please mention it on the delivery note of the transport agent and check the goods in its presence:

  • Don not sign the delivery note without having mentioned this incidence although it seems that your goods are in good conditions after revising them.

If after revising the shipment you notice any difference between the received material and the delivery note, please inform us immediately, mentioning the delivery note number and detailing the differences, please mention also a contact person and telephone number for a more agile handling if necessary. Please remember that we can not accept claims on shipments beyond 30 days of your shipment receipt. 

For intra-communitary purchases the invoice is exempt from VAT (21% in Spain) due to the application of Directive 2006/112/EC, article 25 of VAT Law 37/1992. In the case that the buyer does not have an intra-community VAT / CIF, the corresponding current VAT in the selling country must be charged.

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