1 – Delivery of the order
The dispatch of the order will take place in around 12-24 hours (excluding weekends and holidays) once payment received, as long as the goods are on stock. For not available items, the goods will be sent once produced.
METALMAQ, S.A. has a large stock of goods in its warehouse. However, sometimes it may happen that we are out of stock for some items. For the goods out of stock, the customer will be informed properly about the estimated delay, giving him the possibility to wait, to change or to cancel the order.
The transport company will be freely chosen for each delivery by METALMAQ, S.A. when freight charges are paid (see conditions for each country*). When freight charges are due the customer will choose the transport. The customer may request the transport of METALMAQ, S.A. paying the price mentioned on the same shopping web.
3- Delivery time
The mentioned delivery times are estimated and METALMAQ S.A. strives to respect them, however, being a service offered by third parties, its delay does not imply the order cancellation nor any compensation.
4- If you don’t receive your purchase order in the estimated delivery time you should contact the Customer Service of METALMAQ, S.A. You can contact us at firstname.lastname@example.org . From the moment we receive your notification we will take the necessary steps to trace your shipment and find out why you haven’t received it in the agreed time.
5- Any expenses of customs, duties and /or local taxes are paid by the customer.
6- Order cancellation:
All orders that haven’t been paid within 5 days from its completion will be automatically canceled.
You have 4 weeks upon material receipt in which you may return the purchased goods provided that it is standard material and in good conditions.
Claims about the received order
If you should receive the package with signs of having been manipulated or beaten please mention it on the delivery note of the transport agent and check the goods in its presence:
If after revising the shipment you notice any difference between the received material and the delivery note, please inform us immediately, mentioning the delivery note number and detailing the differences, please mention also a contact person and telephone number for a more agile handling if necessary. Please remember that we can not accept claims on shipments beyond 30 days of your shipment receipt.